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Managed Services

MANAGED SERVICES –

Get time back. Move productivity forward.

Increase the reliability, performance and scalability of your technology investments while freeing up your staff to focus on high value projects leveraging our comprehensive managed services.

Change the way you experience your IT

BIAS provides a full spectrum of managed services spanning Oracle technology, applications, and supporting infrastructure. We manage and optimize application environments and architectures, both on-premise and in the cloud. Our services include functional and technical support for your Oracle technology-based systems, Oracle Financials, Projects, Procurement, Supply Chain and Enterprise Performance Management applications. With flexible coverage models offering up to 24/7/365 support, we manage, maintain and enhance your systems, freeing up your team to focus on growing your business.

We understand what it takes to maximize the return on your IT investment.


Domain-specific expertise.

We provide the following high-value services with cost-effective, predictable monthly and quarterly service plans that align to your specific coverage needs:

Administration
The constant introduction of new technologies, applications and hardware drives the need for critical skills and people. Our experts deliver efficient management of your technology resources and applications. We provide you with the confidence that your systems are high-performing, optimized and always available through our dedicated global resources.

Custom Asset Management
Our end-to-end custom asset management service allows you to select the appropriate amount of support to manage your assets. We provide customization support, including post implementation and ongoing development needs, for commercial off-the-shelf software, SaaS/PaaS implementations and custom developed systems.

Functional Service Desk
We provide ongoing functional expertise for your business tools, Oracle applications and related integrations and reports. We can deliver the business process “how to” recommendations for your specific application or development suite. Our experts leverage best practices and proactive recommendations for new application features to address your pain points and tackle future business challenges. This is especially important with Oracle’s quarterly releases of Cloud Application enhancements.

Testing
We develop and conduct performance/load or regression testing, ensuring your systems and applications are performing as designed following implementation, Oracle mandated updates and change activities.


Highly responsive systems are nothing without highly responsive service.

With four global delivery centers and hundreds of Oracle-certified experts, BIAS is well-positioned to streamline IT services for your organization. We leverage our vast resources and diverse skill sets on your behalf to drive results for your business. You can rest assured knowing our performance is guaranteed through our service level agreement (SLA)-driven services. We deliver personalized governance to ensure quality and continuity through all aspects of service delivery, providing you with a premium customer experience.